Q: What is your minimum order quantity (MOQ)?

A: MOQ varies by product. Solar panels typically start at 1 pallet (36 pcs) for sample orders. We offer flexible

MOQ to help you test the market before scaling up.

Q: What payment terms do you accept?

A: We accept T/T (30% deposit, 70% before shipment), L/C at sight, and Alibaba Trade Assurance for secure

online transactions.

Q: How long does shipping take?

A: Standard sea freight takes 15-35 days depending on destination. Air freight (3-7 days) is available for urgent

orders. We also support DDP shipping to select countries.

Q: What warranty do your products come with?

A: All solar panels come with a 25-year linear power warranty and 10-12 year product warranty. Inverters:5-10

years depending on brand. Batteries: 5-10 years.

Q: Do you provide after-sales support?

A: Yes. Our engineering team provides installation guidance, troubleshooting support, and warranty claim assistance. We respond within 24 hours.

Q: Can you customize the products?

A: Yes. We offer OEM labeling, custom packaging, and system design services. Contact our sales team with your

requirements.